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Oversee CRM

Privacy Policy

Effective Date: September 20, 2023

At Overse CRM, we are committed to transparently informing you about the collection, use, and safeguarding of your personal data. This section outlines the types of information we collect, both provided directly by you and automatically collected through your interactions with us.

What We Collect

You may provide us with personally identifiable information in various situations, including but not limited to:

  • Entering sweepstakes or contests
  • Completing surveys
  • Applying for a job
  • Making a purchase
  • Downloading an e-book
  • Requesting customer support
  • Subscribing to services or the Platform
  • Registering for email or text message notifications/newsletters
  • Providing comments, reviews, feedback, or testimonials
  • Participating in any other transactions or interactions between you and Overse CRM

The information we collect may include your name, street address, telephone number, email address, job title, payment card number, other financial account number(s), mother’s maiden name or other family names, date and place of birth, criminal record, arrest record, driver’s license number, photographic image, and any other information that, when combined with other data, could personally identify you.

Information We Automatically Collect

When you interact with us through various devices, we automatically collect certain information, which may include:

  • Telephone number
  • Geographical location and IDs of your device
  • Bandwidth usage
  • System and connection performance
  • Browser type and version
  • Operating system
  • Referral source
  • Interactions with us
  • Length of visit
  • Page views
  • Internet Protocol (IP) address or other unique identifier
  • Hardware model
  • Mobile network information
  • Time zone
  • Telephony Information

If you use certain features of our services or Platform, we may collect telephony information, device event information, and location information. Telephony information may include phone numbers, time and date of calls, duration of calls, text message (SMS/MMS) routing information, and types of calls. Device event information encompasses crashes, system activity, hardware settings, and browser language. Location information may be obtained through Internet Protocol address, Global Positioning Satellite information, and other sensors that provide data on nearby devices, Wi-Fi access points, and cellular towers.

Personal Data We Collect From Other Sources

We may also collect information about you from other sources, including third parties from whom we have purchased personal data. This information may be combined with data provided by you to update, expand, and analyze our records, identify new customers, and create tailored advertising. Data collected from third-party providers may include mailing addresses, job titles, email addresses, phone numbers, intent data, Internet Protocol addresses, social media profiles, LinkedIn URLs, and custom profiles, for purposes of targeted advertising, delivering relevant email content, event and services promotions, and profiling.

Disclosures by Children

We prioritize the privacy of young individuals and do not knowingly collect or maintain information from those under the age of 16 on our Site. Our websites and Platform are designed for business audiences, and no part of our websites or Platform targets individuals under 16 years of age.

Third Party Sites

Links to third-party websites may be provided on our platform. Please note that the privacy policies of such third-party websites may differ from ours. We recommend reviewing the privacy policies of any third-party website before submitting personal data. Overse CRM is not responsible for the information practices of other websites, including those to which we provide links and those that link to us.

Use of Widgets and Social Media

We may offer widgets facilitating information sharing on third-party services and include social media features such as Facebook® or Twitter® buttons on our site. Interactions with these features may result in the collection of your Internet Protocol address and other relevant data. Your interactions with these features are governed by the privacy statement of the respective company providing the feature or widget.

Use of Testimonials

Testimonials about us or our Platform may be selected and posted, potentially containing personal data such as your name and location. Your consent will be obtained before posting any testimonial with your name. Posted testimonials may become public and cannot be prevented from being used in a manner that may violate this Policy or the law. If you wish to remove or delete your testimonial, please contact us using the information provided in the How to Contact Us section of this Policy.

Reviews

Reviews provided by you about us or our Platform may be posted, potentially containing personal data such as your name and location. By submitting your review, you grant us permission to post it. Similar to testimonials, posted reviews may become public and may remain viewable in cached and archived pages for a period of time. If you would like us to remove your review, please contact us using the information provided in the How to Contact Us section of this Policy.

Your Choices

You have choices regarding your personal data and can opt not to provide it to us. However, certain features of our Platform may require personal data to function. Failure to provide required data may result in the inability to use the service or feature. We may also need to collect personal data as required by law or to fulfill agreements with you. If necessary personal data is not provided, we may have to suspend or cancel impacted services.

Use of Your Personal Data

General. We may process your personal data as described in this Policy to perform our contract or other obligations we have with you, for our legitimate interests or those of a third party, as needed or permitted to comply with applicable laws, or based on your consent. These uses may include:

  • Providing our websites, services, and functionality.
  • Providing customized service content.
  • Maintaining and improving the security and safety of our websites and services.
  • Account management.
  • Handling contact and user support requests.
  • Providing you with service, company updates, and other notifications.
  • Managing event registrations and attendance.
  • Managing contests/promotions/sweepstakes.
  • Managing and processing payments.
  • Developing and improving our websites, services, and user experience.
  • Auditing and reviewing compliance with applicable usage terms, policies, laws, rules, and regulations.
  • Registering office visitors.
  • Displaying personalized advertisements and content.
  • Identifying customer opportunities and sending marketing communications.
  • Complying with legal obligations.
  • Fraud prevention and authentication purposes.
  • Considering and responding to your job application and other employment or potential employment matters.
  • With your consent for any purpose permitted by law and for which you have provided consent.
  • Use of anonymous data.
  • As specifically set forth in any agreement or terms of service we have with you.
  • For those other purposes which may be permitted by applicable law.

Requests for Information. If you provided us with your email address or phone number to receive information from us, we and our fulfillment partners may contact you using the contact information you provided us regarding our Platform and services, such as offers, support and product updates. Overse CRM and our fulfillment partners may make such contact by email, phone and/or text (SMS/MMS), including the phone number you provide us, and we may use automated dialers technology in order to more efficiently connect you with one of our representatives. Your mobile phone carrier’s standard message and data rates may apply to text messages. You are not required to provide your phone number as a condition of purchasing access to our Platform or services, and you can opt out of text messages at any time as described in the “Unsubscribe” section found below within this Policy.

Email and SMS. We may communicate with you through email and text messaging (SMS/MMS) using your personal contact information on file in our systems to inform you of new products, important industry and company news, information about our Platform and services, and as otherwise provided in this Policy, unless you opt out of such communications.

Automated Processing (Including Profiling) and Automated Decision-Making. Automated decision making refers to a decision that is taken solely based on automated processing of your personal data. Profiling is a form of automated processing that involves evaluating and assessing certain aspects about you, in order to analyze or predict your personal preferences, interests, or behavior.

We may use automated decision making and profiling in the following instances:

  • Chatbots. We use chatbots, a software that conducts an automated conversation to answer your questions and improve our customer service.
  • Analytics. We use automated analytics of your profile and usage experience, based on which we provide personalized product recommendations to you.
  • Retargeting. We or our third-party service providers use “retargeting”, which means we may send you or display to you communications and content specifically tailored to your interests and needs based on your previous internet actions.

You may have the right to object at any time to the use of automated decision making or profiling. Please see Your Rights & Choices section below for more information about your rights. To turn off personalized advertising, please change your cookie settings.

We may also use personal data as set forth in the Summary of Data Use, Collection, and Disclosure section of this Policy.

Disclosure of Your Personal Data

General. We may disclose your personal data to our independent contractors, business partners, processors, or service providers who have agreed to (i) hold this information in confidence, and (ii) not use it for any purpose except to carry out the services they are providing for Overse CRM. Such vendors may include providing services enabling us to use personal data as described in the Policy, such as hosting our Platform, services or other data; managing the functionality of our Platform or services; hosting customer relationship management, marketing automation, customer service and other software platforms on our behalf; processing and facilitating payment card transactions and related authentication, security and fraud prevention activities; collecting delinquent accounts; fulfilling and processing orders; delivering products or services you have ordered; conducting background checks and other pre-employment screening; assisting with marketing and promotions; and enabling us to send you email.

We may also disclose your personal data (i) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings; (ii) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change, (iii) for interest based advertising purposes as described in the Privacy Policy Highlights of this Policy and as more fully described in Your Privacy Choices; or (iv) as otherwise disclosed in the terms and conditions of our agreements with customers, including our separately posted and applicable Terms of Service for the Platform and other relevant services.

Overse CRM has a number of partner programs designed to maximize our customers’ ability to use our Platform and to purchase complementary products and services that may be used in tandem with our Platform. We may disclose information collected from a customer to one or more trusted partners for the purpose of such partner(s) providing assistance and for the purpose of marketing complementary or value-add products and services. In each case such trusted partner will have agreed to (i) hold this information in confidence, and (ii) not use it for any purpose except for the purposes described above. We may disclose your personal data to our subsidiaries or affiliates, but only if necessary for business purposes and legal bases as described in this Policy.

Disclosures of Aggregate or Anonymous Information. Overse CRM may also disclose aggregate, anonymous data based on information collected from you for any legal purpose, which may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.

Disclosures Made by You. If you use a bulletin board, blog, comment or discussion forum or chat room we make available, or connect with social media, you should be aware that any personal data you submit there can be read, collected, or used by other users of these forums, could be used to send you unsolicited messages, and could be potentially searchable through search engines. We are not responsible for the potential misuse by third parties of any personal data that you choose to submit in these various forums.


Data Retention

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law or permitted by law (including without limitation, where required by our legal and regulatory obligations, or where we believe it is necessary to establish, defend, or protect our legal rights and interests or those of others). When the purposes of processing are satisfied, we will delete or depersonalize your personal data within a reasonable time period.

Data Integrity and Security

We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect personal data from unauthorized processing, including unauthorized access, disclosure, alteration, or destruction. Although Overse CRM will use reasonable efforts to secure our systems, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. In addition, if we have to disclose your personal data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your personal data. For more information on our security practices, please visit our data security page.

International Transfers of Personal Data

Your personal data may be collected, transferred to, and stored by us in the United States and by our affiliates and third parties that are headquartered in other countries, such as certain European Economic Area countries, as well as certain other countries such as the United States, United Kingdom, Canada, New Zealand, Switzerland, Costa Rica, and Australia. Therefore, your personal data may be processed outside your jurisdiction, and in countries that may not be subject to an adequacy decision by the European Commission, United Kingdom, or your local legislature and/or regulator, and that may not provide for the same level of data protection as your jurisdiction. We ensure that the recipient of your personal data offers an adequate level of protection, for instance by entering into the appropriate data protection agreements and, if required, standard contractual clauses for the transfer of personal data (as adopted by the European Commission Implementing Decision 2021/914/EU of June 4, 2021, and European Commission Implementing Decision 2010/87/EU of February 5, 2010), adequacy decisions for the United Kingdom or Canada, or transfers on the basis of any other data export mechanism authorized pursuant to applicable data protection laws.

Your Rights & Choices

You may have certain rights relating to your personal data, subject to local data protection laws. Please note that you can only exercise these rights with respect to personal data that we process about you when we act as a data controller. This is when Overse CRM decides why and how your personal data will be processed, rather than our customers making those decisions. To exercise your rights with respect to information processed by us on behalf of one of our customers, please read the privacy notice of our customer. Depending on the applicable laws and, in particular, if you are located in the European Economic Area, the United Kingdom, Brazil, or the State of California in the United States, these rights may include:

For individuals in the European Economic Area, the United Kingdom, or Brazil:

  • To access your personal data held by us (right to access).
  • To rectify inaccurate personal data and, taking into account the purpose of processing the personal data, ensure it is complete (right to rectification).
  • To erase/delete your personal data, to the extent permitted by applicable data protection laws (right to erasure; right to be forgotten).
  • To restrict our processing of your personal data, to the extent permitted by law (right to restriction of processing).
  • To transfer your personal data to another controller, to the extent possible (right to data portability).
  • To object to any processing of your personal data carried out on the basis of our legitimate interests (right to object). Where we process your personal data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.
  • Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects.
  • To the extent we base the collection, processing, and sharing of your personal data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal. If you have given consent for your details to be shared with a third party, and wish to withdraw this consent, please also contact the relevant third party in order to change your preferences.

For State of California, United States of America, residents, and households:

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

    • The categories of personal information we collected about you and the categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about you (also called a data portability request).

You have the right to request that we delete any of your personal information we collected from you and retained, subject to certain exceptions provided by law. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Unsubscribe

You may opt out of receiving future promotional/marketing messages from us by submitting the opt-out request form located at this link, by clicking the “Unsubscribe” link found in the footer of our email messages, or by replying or texting ‘STOP’ if you receive text message (SMS/MMS) communications. Please note that if you opt out of promotional/marketing messages, you may continue to receive certain communications from us, such as administrative and services announcements and/or messages about your account/profile. You may also contact us using the information in the How to Contact Us or Exercising Your Rights sections of this Policy.

Exercising Your Rights

To exercise your rights described above or as otherwise available under applicable law, please submit your request to us by:

Email: info@overseecrm.com

Telephone: +1 806-599-7700

Web form

If you are an authorized agent duly acting on behalf of another person, we ask you to submit your request by email or telephone.

We try to acknowledge all requests within ten (10) days and respond to all legitimate requests within one month. We will contact you if we need additional information from you to honor your request. Occasionally, it may take us longer than a month, taking into account the complexity and number of requests we receive.

Only you (or an individual or entity you authorize to act on your behalf) may make a request related to your personal data. You will need to provide us with sufficient information or proof that allows us to reasonably verify you are the person about whom we collected personal data or that the person about whom we collected personal data gave you the necessary and valid signed permission to submit a request on their behalf. Generally, we will request only information that we may have about you to confirm your identity, but under some circumstances, we may require additional information or documentation to complete your request. When we receive requests from your agent, we can ask you to verify your identity with us or directly confirm with us that you provided the agent permission to submit the request unless your agent provides us with a valid power of attorney. We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request. Making a request does not require you to create an account with us. Unless otherwise permitted or required by applicable law, we will only use the information provided in a request to verify your identity or authority to make the request.

We generally do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded, and permitted by law. If we determine that the request warrants a fee and such fee is permitted by law, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

  • We will not discriminate against you for exercising any right afforded to you by any data protection law. Unless otherwise permitted by law, we will not:
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other Requests

You may ask us to remove content or information that you have posted to our websites. Please note that while we will make reasonable efforts to accommodate such requests, your request does not ensure complete or comprehensive removal of the content or information, because, for example, some of your content may have been reposted by another visitor or third-party.

European Union Supervisory Authority Oversight

If you are a data subject whose personal data we process, you may also have the right to lodge a complaint with a data protection regulator in one or more of the European Union member states.


How to Contact Us

If you have any questions or concerns about this Policy or the way your information is being used by Overse CRM, you can contact us:

  • By email: info@overseecrm.com
  • If you have a disability, you may also contact us to access this Policy in an alternative format.

Data Protection Officer, UK and European Union Representative

Information about our representatives is located at this link.

Other Information

Changes and Effective Date: We may change this Policy at any time and from time to time. The most recent version of the Policy is reflected by the version date located at the top of this Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version or other notice on our website. We encourage you to review this Policy often to stay informed of changes that may affect you. If you would like to see an earlier version of this Policy, please contact us using one of the methods set forth above and specify the applicable date or time period for the prior Policy version requested.

Contract Terms: You consent to our collection, use, and disclosure of your information as described in this Policy. For the purposes of our Policy, when we refer to “you” or to a “customer,” we mean any past, current, or prospective customer of Overse CRM, and any individual whose personal data is obtained pursuant to this Policy. By choosing to visit and interact with Overse CRM, you agree to comply with the terms of this Policy, and that your visit and any dispute regarding the protection of your privacy during such visit is subject to this Policy and if you are a customer of ours, the dispute resolution provisions in our separate Terms of Services or other agreement applicable to our services. Please note that to the extent a customer enters into other contractual agreements with Overse CRM, the privacy terms and conditions of such agreements (including the separate Terms of Service) may by express reference supplement or supersede portions of this Policy.